Frequently asked questions

When you get an email you aren't sure about — for example, an email that claims to be from your bank, the IRS, the post office, or a delivery company — you can forward it to us. We look at it carefully and reply within a few minutes, telling you whether it looks safe or whether it looks like a scam.

If we think it's a scam, our reply includes the real phone number or website for the company the scammer was pretending to be. That way you can contact the real company directly if you want to check on your account.

Plans start low and you can cancel any time.

See the pricing page for the current numbers.

No. There is nothing to install. You use your normal email program — whichever one you already use — and forward suspicious emails to your personal forwarding address. Our reply comes back to your normal inbox.

All of them. Gmail, Yahoo, Outlook, AOL, Apple Mail, and anything else. If your email program has a "Forward" button, it works.

No. We only see the emails that you forward to us. Everything else in your inbox is invisible to us — we have no access to your email account itself.

Forwarding to us is just like forwarding a message to a friend: we only get the specific message you choose to send.

No, never. We will never ask you for the password to your email, your bank, or anything else. If a message claiming to be from us ever asks for a password, it isn't really from us — please contact support so we can look into it.

Only if you ask us to. Our normal service replies by email. We call only after you submit our callback form. An unexpected caller claiming to be from tro-net is not part of our normal service.

We keep the forwarded subject, sender, body, and headers for 7 days so you can review a recent check or tell us we got it wrong. Then that content is removed. We keep the verdict and basic check history so your totals remain accurate. We never sell your data to advertisers.

Forwarded content is removed automatically after 7 days. If you need it removed sooner, email help@tro-net.com and we'll handle the request. You can also request deletion of your whole account from account settings.

Yes. Teams give each teammate their own login and private forwarding address. Team trials are assisted and start with up to 10 employees; see the Teams page for current trial and billing details.

Team administrators can manage membership, seats, invitations, and billing access. They cannot see a teammate's inbox, forwarded message content, sender details, verdicts, or private check history. Employees choose what to forward.

Yes. Each teammate has their own login, forwarding address, and private history. This keeps replies personal and preserves the same privacy boundary as an individual account.

Open the email you want to check, look for the Forward button or arrow, and type your personal forwarding address as the recipient. Then click Send.

We have step-by-step instructions for Gmail, Outlook, Yahoo, and Apple Mail if you'd like a walkthrough.

That's completely fine — it's exactly what we're here for. Forward anything you aren't sure about. We'll tell you whether it looks safe, and if so, you can feel confident reading or replying to it normally.

There's no "wrong" thing to forward. When in doubt, send it.

Your result should arrive within a few minutes. If you don't see it, check your Spam or Junk folder for a message from hello@mail.tro-net.com — the first result sometimes lands there. Mark it as "Not spam" so future results reach your inbox.

Not yet. tro-net currently checks forwarded email. It can flag a suspicious attachment type, but it does not read the words inside a screenshot of a text message.

Yes. If a friend or family member got a suspicious email and asks you to check it, they can forward it to you, and you can forward it on to us. They can also sign up for their own account so we know who to reply to.

Our check is a careful second opinion, but no automatic check is perfect. We can be wrong, especially with brand-new scams or unusual emails. Treat our reply as one more piece of information, not the final word.

If anything still feels off — or if money, passwords, or urgent requests are involved — call the company on a number you look up yourself (from the back of your bank card, a paper bill, or the company's official website you typed in by hand).

If you think we got an answer wrong, please let us know — see the next question.

If you're signed in, open the check in your history and choose Report a problem with this check. This early-user feature is there to help us investigate possible product problems.

You can also email us at help@tro-net.com with the subject line "Wrong check" and, if you can, the date of the email and a short note about what you think we got wrong.

A real person reads every one. Reports don't change anything automatically — a human reviews them.

Every reply we send comes from an address ending in @mail.tro-net.com (for example, hello@mail.tro-net.com). Three quick checks:

• Look at the "From" address, not just the sender's name. The name part is easy to fake; the address after the @ is harder.
• It will always be a reply to an email you forwarded. We never send you a message out of the blue.
• We will never ask for your password, ask you to "verify" your account by clicking a link, call you on the phone, or ask you to pay with a gift card.

If a message claiming to be from us does any of those things, it isn't really from us — please email help@tro-net.com so we can look into it.

Replies usually come within a few minutes. If it's been more than 15 minutes:

1. Check your spam or junk folder. The very first reply sometimes lands there. Look for a message from hello@mail.tro-net.com and mark it as "Not spam" so future replies go to your inbox.
2. Make sure you forwarded the email to your personal forwarding address (the one ending in @mail.tro-net.com that we gave you when you signed up).
3. If your monthly check limit is full, we'll let you know by email. You can see your usage on your account page.

Still nothing? Email help@tro-net.com and we'll figure out what happened.

We offer a few plans that differ in how many emails you can forward each month. See the pricing page for current numbers.

No. There are no setup fees and no hidden charges — just the monthly plan you pick.

Yes. You can cancel at any time from your account page — no phone call needed.

Each person should have their own account, because the personal forwarding address is what tells our system who to reply to. We recommend setting up a separate account for each person who wants to use the service.