Privacy policy

• We will never read mail you didn't forward to us. The only emails our analyzer ever sees are the ones you actively forward to your personal forwarding address.
• We will never sell your email address or the contents of your mail. We don't have ad partners. We don't have data brokers. Our income comes from your subscription.
• We will never ask for your password. Not over email, not over the phone, not on a website. No employee of tro-net will ever ask you for a password to your email account or any other account.
• We only call you if you ask us to. We reply by email, in the same thread you forwarded. If you request a callback, we'll ring you back at the number you gave us — never otherwise.
• You can delete your account. See your account settings for the request button, or write to help@tro-net.com.

• The email you forwarded. The subject, sender, body, and any headers your email program included when forwarding. We need this to analyze the message.
• Our reply (the "verdict"). Whether we judged it safe, suspicious, or a likely scam, plus the reasons we listed in the reply.
• Your account information. Your sign-in email address, your billing plan, and sign-in events. Payment cards are handled by our payment processor (Stripe) — we never see your card number.
• Operational telemetry. Counters that say "this account checked N emails this month" so we can enforce plan limits, plus error logs so we can fix bugs. These don't include the contents of forwarded mail.

• Forwarded emails and verdicts: kept for as long as your account is active so you can see your history. When you close your account, they are deleted within 7 days of the deletion request.
• Account and billing records: kept while your account is active and for a short period after closure as required by tax and accounting law (typically up to 7 years for invoices, depending on jurisdiction).
• Error and security logs: kept for 90 days, then deleted automatically.

• The contents of any email you forward.
• Your email address with anyone outside our service providers.
• Verdicts that identify you specifically.

• Our hosting and database provider (where forwarded emails and verdicts are stored).
• Our email delivery provider (which receives mail at the forwarding address and sends our reply back to you).
• Our payment processor (Stripe — handles card numbers so we don't have to).
• Our sign-in provider (handles password storage and sign-in security).
• Our analyzer provider (runs the check that tells us whether a forwarded email looks safe or suspicious — receives only the email content for the duration of the check, no account information).

• See what we have. Write to help@tro-net.com and we'll send you a copy of the data tied to your account.
• Correct what's wrong. If something on your account is wrong, write to us and we'll fix it.
• Delete your account. See your account settings or write to help@tro-net.com. We'll confirm by email and complete the deletion within 7 days.

tro-net is built for adults. We don't market the service to children, and we don't knowingly collect information from anyone under 13.

If we change anything material here, we'll send a note to the email address on your account before the change takes effect. Small wording fixes don't count as material — we may correct typos or clarify a sentence without sending an email about it.

Write to help@tro-net.com. A real person reads every message.